Shipping policy
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Tariff
Ortur will pay all the relative tariff costs, customers DO NOT NEED to pay any fee about the tariff.
Shipping Method
| Destination | Shipping Method | Ships From | Working Days* | Shipping Fee (USD) |
| Argentina | FedEx | China | 3-7 | 45 |
| Australia | FedEx | China | 3-7 | 20 |
| Austria | DHL | China | 2-5 | 0 |
| Bahrain | 4PX | China | 4-10 | 0 |
| Belgium | DHL / UPS |
Germany
|
2-5 | 0 |
| Brazil | FedEx | China | 3-7 | 45 |
| Bulgaria | DHL |
Germany
|
2-5 | 0 |
| Canada | 4PX | China | 4-15 | 0 |
| Colombia | FedEx | China | 3-7 | 45 |
| Croatia | DHL |
Germany
|
2-5 | 0 |
| Cyprus | 4PX | China | 5-20 | 25 |
| Czech Republic | UPS |
Germany
|
2-5 | 0 |
| Denmark | UPS |
Germany
|
2-5 | 0 |
| Estonia | DHL | Germany | 2-5 | 0 |
| Fiji | FedEx | China | 3-7 | 45 |
| Finland | DHL |
Germany
|
2-5 | 0 |
| France | DPD | Germany | 2-5 | 0 |
| Germany | DHL / UPS |
Germany
|
2-5 | 0 |
| Greece | DHL |
Germany
|
2-5 | 0 |
| Hong Kong S.A.R. | Postal Service | China | 3-5 | 0 |
| Hungary | UPS |
Germany
|
2-5 | 0 |
| Iceland | FedEx | China | 3-7 | 45 |
| Indonesia | FedEx | China | 3-7 | 0 |
| Ireland | DHL |
Germany
|
2-5 | 0 |
| Israel | 4PX | China | 5-15 | 15 |
| Italy | UPS |
Germany
|
2-5 | 0 |
| Japan | FedEx | China | 3-7 | 0 |
| Jordan | DHL | China | 5-15 | 30 |
| Kuwait | 4PX | China | 5-15 | 15 |
| Latvia | DHL |
Germany
|
2-5 | 0 |
| Lithuania | DHL |
Germany
|
2-5 | 0 |
| Luxembourg | UPS |
Germany
|
2-5 | 0 |
| Macau S.A.R. | Postal Service | China | 3-5 | 0 |
| Malaysia | FedEx | China | 3-7 | 0 |
| Malta | DHL |
Germany
|
2-5 | 10 |
| Mexico | FedEx | China | 3-7 | 0 |
| Montenegro | DHL | China | 3-10 | 45 |
| Netherlands | UPS |
Germany
|
2-5 | 0 |
| New Zealand | 4PX | China | 3-10 | 0 |
| Norway | FedEx | China | 3-7 | 0 |
| Oman | 4PX | China | 5-15 | 0 |
| Philippines | FedEx | China | 3-7 | 0 |
| Poland | DHL |
Germany
|
2-5 | 0 |
| Portugal | DHL |
Germany
|
2-5 | 0 |
| Qatar | 4PX | China | 5-15 | 15 |
| Romania | DHL |
Germany
|
2-5 | 0 |
| Russia | Postal Service | China | 5-20 | 15 |
| Saudi Arabia | 4PX | China | 5-15 | 0 |
| Serbia | FedEx | China | 3-7 | 45 |
| Singapore | FedEx | China | 3-7 | 0 |
| Slovakia | DHL / UPS |
Germany
|
2-5 | 0 |
| Slovenia | DHL |
Germany
|
2-5 | 0 |
| South Africa | 4PX | China | 5-15 | 15 |
| South Korea | FedEx | China | 3-7 | 0 |
| Spain | UPS |
Germany
|
2-5 | 0 |
| Sweden | UPS |
Germany
|
2-5 | 0 |
| Switzerland | FedEx | China | 3-7 | 0 |
| Thailand | FedEx | China | 3-7 | 0 |
| Turkey | 4PX | China | 5-15 | 0 |
| United Arab Emirates | 4PX | China | 5-10 | 0 |
| United Kingdom | DHL |
Germany
|
2-5 | 0 |
| United States | FedEx / UPS | United States | 2-6 | 0 |
| Guam, United States | FedEx | China | 3-7 | 45 |
| Puerto Rico, United States | FedEx | China / United States | 3-7 | 20 |
| Alaska & Hawaii, United States | UPS | United States | 3-8 | 30 |
Shipping logistics providers: 4PX/EMS/DHL/UPS/USPS/FedEx
Processing time: All orders are shipped out within 2 working day of purchase.
Delivery Estimates: Usually within 5-16 Natural days (Shipping times are only estimates and unfortunately, cannot be guaranteed).
*Note
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at Marketing@orturtech.com within 3 business days after receiving shipping.
Orders Tracking
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.
